Account Deletion

Last updated: September 21, 2026

SabKi Sawari respects your right to control your personal data. This page explains how to delete your account, what data is removed, and what we are required to retain.

1. How to Delete Your Account

You can request account deletion in two ways:

• In-app: Go to the SabKi Sawari app → Profile → Settings → Account → Delete Account and follow the on-screen prompts.
• By email: Send a deletion request from your registered email address or phone number to support@sabkisawari.com with the subject line "Account Deletion Request". Include your full name and registered phone number so we can identify your account.

Before submitting a deletion request, please ensure you have no active or upcoming bookings. We recommend cancelling any pending bookings before requesting account deletion.

2. What Gets Deleted

Upon processing your deletion request, the following data will be permanently removed:

• Your name, email address, and phone number
• Your profile photo (if any)
• Your saved preferences and app settings
• Your Firebase Authentication account (login credentials)
• Your device push notification token
• Any draft or pending trips (for driver accounts)

Deletion is permanent and cannot be reversed. Once your account is deleted, you will need to create a new account to use SabKi Sawari again.

3. What We Retain

Certain data may be retained after account deletion where needed for legal, safety, fraud-prevention, dispute-resolution, accounting, or regulatory obligations:

• Trip and booking records: Relevant historical trip data may be retained for dispute resolution, safety, and auditing purposes. This data is minimised or anonymised where appropriate.
• Driver verification documents: CNIC and licence records may be retained where required for safety, fraud-prevention, or legal obligations.
• Financial records: Any transaction records required by Pakistani financial regulations are retained for the legally mandated period.
• Safety and incident records: Data related to reported safety incidents, SOS activations, or complaints may be retained where required for legal or safety proceedings.

4. Effect on Active Bookings

If you have active or upcoming bookings at the time of your deletion request:

• We will contact you to confirm whether you wish to cancel those bookings before proceeding.
• If you wish to cancel active bookings, standard cancellation rules apply (see our Refund & Cancellation Policy).
• If you instruct us to proceed with deletion while bookings are active, those bookings will be cancelled and the driver will be notified. You may not be eligible for a refund for late cancellations.

5. Driver Accounts

If you are a driver requesting account deletion:

• All unpublished or scheduled trips will be cancelled and any booked passengers will be notified and refunded where applicable.
• Your driver profile, route listings, and ratings will be removed from the Platform.
• Verification documents may be retained as described in Section 3.
• A previous safety or policy enforcement decision may be considered if you later apply to drive again.

6. Contact

For questions about account deletion or data removal, contact support@sabkisawari.com. We process verified requests as promptly as practical, subject to active bookings and applicable retention obligations.